Complete Business Phone System

Packet8 Virtual Office is a hosted iPBX communications solution that delivers high quality digital voice services coupled with powerful features for small businesses and call centers alike. With Virtual Office hosted iPBX services, there are no on-site hardware requirements, which means your business benefits from minimal start-up costs, reduced Total Cost of Ownership, flexible service plans and complete scalability. 

Packet8 Virtual Office hosted iPBX service offers features, benefits and TCO advantages that will transform the way your company does business. These include:

• Advanced PBX functionality combined with local and long distance calling from one service provider
• Reduced Total Cost of Ownership (TCO) due to minimal upfront investment and low monthly service fees
• Seamless business telecommunications for companies operating from a single location or satellite offices…including remote and home based employees
• Works with any high speed Internet connection to provide all users with access to the same PBX features regardless of their location worldwide
• Dramatically lowers monthly phone bills with free in-network inter-office calls and unlimited local and long distance calling plans
• Customizable, easy to use features managed online and by one touch controls on the Virtual Office telephone

Standard Features:
Unlimited Calling Auto-Attendant Simple Administration Conference Bridge Voicemail Music/Messaging On Hold Phone-based Management Call Park/Call Pick-Up Do Not Disturb   Call Transfer Call Forwarding	3-way Conference Caller ID/Call Waiting Caller-ID Local Time Zone Management Stutter Tone Notification Ring Tones Ring Groups Local Number Porting (LNP) Directory Assistance Listing Microsoft Outlook Integration Online Billing

Unlimited Calling
Using Virtual Office business Internet phone service for outbound calling substantially reduces phone bills. Virtual Office subscribers get:
- 3-digit extension-to-extension calling anywhere in the world
- 7-digit dialing to local numbers
- Unlimited, anytime calls to any telephone number in the United States and Canada
- Calls to and from any other Packet8 subscriber worldwide

Auto-Attendant
Auto-Attendant is a powerful automated VoIP business service that replaces the need for a receptionist.
- Dial by extension
- Dial by name
- Company directory
- Ring group
- Can be customized for the specific needs of the customer for more options and voice prompts

Simple Administration
Virtual Office provides an easy to use administration portal for configuring the PBX, Auto-Attendant, and Ring Groups as well as an Extension Manager control portal for customizing individual user settings.

Conference Bridge
A full-featured Conference Bridge provides a way to hold meetings involving participants from multiple sites, saving travel time and expenses for all involved
- Conference with Virtual Office extensions and outside lines
- Can include up to 20 participants
- Administrator modes allow calling out and dropping parties from the conference
- Password protected
- Automatic email confirmation of conference bridge reservation

Voicemail
Our business-class voicemail is a powerful VoIP business service tool that is available when you cannot answer the phone.
- Voicemail notification via email - if you have access to an email account, you can receive either a voicemail alert notification or voicemail audio file attachment via email
- Listen to voicemails via attached email
- One number access allows follow me search
- Return call directly from voicemail message
- Dial out of voicemail
- Voicemail forward to another extension - users can forward a message to another user on their system to share information

Music/Messaging on Hold
Virtual Office allows you to replace dead air with melodic music or important information with our Music/Messaging on Hold feature
- customers provide the .au file that we use
- conference invitees are treated to music while waiting for others to join

Phone-based Management
Caller ID Blocking on/off *67/*68
To block the caller ID on outbound calls on a per call basis press *67 before dialing a number. Caller ID will be blocked on that call. If you would like caller ID to be displayed again before making the next call, press *68 or simply hang up and dial.

Call Return *69
To automatically call back the last incoming call, whether it was answered or not, press *69 and stay on the line.

Call Waiting Disable *70
To disable call waiting on a per call basis and send all subsequent new callers while on the phone to voicemail to one number access (ONA), simply dial *70 before making your call.

Call Park/Call Pick-Up
This feature gives the receptionist the flexibility to park a call while paging the recipient.
- Call parked in extension will ring until the line is picked up
- A parked call can be picked up by any extension within the organization

Do Not Disturb (DND)
When you need quiet time to finish a project, put your telephone in a state that will not ring and calls will automatically be forwarded to voicemail (or to a busy signal if voicemail is turned off)

Call Transfer
Route calls with ease with Call Transfer
- Extension to extension – no charge
- Extension to PSTN - at regular Packet8 billing rate
- 1-step transfer: "blind transfer"
- 2-step transfer: "transfer with announcement"

Call Forwarding
Automatic Call Forwarding with Selective Rules eliminates the need for human intervention. Rules include:
- Busy
- On no answer
- Unconditional
- On Internet outage

3-Way Conference
Quickly get a second opinion with 3-way conferencing
- Add an inside caller
- Add an outside caller
- Drop the last caller

Caller-ID and Call Waiting Caller-ID
Helps determine if this is a call that can wait or not
-Number and name (if programmed in) of incoming call appears on display

Local Time Zone Management
Eliminates the need for a clock on your desk
- Phone displays user’s local time zone
- Also displays local time of message received

Stutter Tone Notification
Advises if your phone is accepting calls or if you have any messages
- On call forward, do not disturb or new voicemail

Ring Tones
Distinctive Ringing signals whether an insider or outsider is calling you
- Internal calls are distinguished by a single ring
- External calls are distinguished by two rings

Ring Groups
Any member in a group can pick up the call
- Incoming calls can be routed to a group of phones simultaneously
- Great for a team of customer service reps or sales people

Local Number Porting (LNP)
Number Transfer or Local Number Portability (LNP) allows customers in the US to retain their local telephone number or Internet telephone service phone number when switching service providers. Packet8 does not charge to move your current phone number to Packet8. During this process, Packet8 will provide a temporary phone number as well as turn off your old service.
Transferring regular numbers generally takes approximately six to eight weeks to transfer regular numbers to Packet8. Toll free number portability generally takes two to five weeks. During the process, you can view your number portability status and updates by logging into your Self Service Portal account.

Although Packet8 makes every attempt to work with all telephone service providers across the United States, certain local or regional guidelines may preclude your current provider from releasing your number to Packet8. In such cases, a new number from Packet8 would be required to subscribe to our service.
Check Availability »

Directory Assistance Listing
Packet8 gives you the option to add your company name and telephone number to a Directory Assistance Listing provider. This information will be maintained by a nation-wide database listing provider which will allow more accessibility to your company information.

Microsoft Outlook Integration
Virtual Office Outlook Integration seamlessly integrates your Microsoft Outlook contacts into your Virtual Office extension by installing software to your PC. Incoming calls are displayed with screen pops based on your Outlook Contacts. Outlook Integration also places a button on your Outlook program so you can place calls directly from your address book.

All Virtual Office customers can download Virtual Office's Outlook Integration software at no extra charge. This program currently works only with Microsoft Windows XP SP2, Outlook 2003, and .NET Framework 2.0.

Online Billing
Go paperless and receive updates on usage with our online, real-time monthly billing capabilities
- Provides call logs of all direct-inward-dial (DID) numbers