|
Description |
No Plan |
Professional |
Premium |
All Inclusive |
|
Hourly On Site Rate |
$130 |
$110 |
$100 |
Service Calls Free, Additional Projects and Consulting $95 |
|
Emergency Response Fee |
$160, 1 hr min.
After hours & weekends, 2hr min. |
$120 |
$110 |
Included |
|
Emergency Response Time |
6-8 hours |
4-6 hours |
4 hour |
Under 4 hours guaranteed |
|
On-site scheduling of technician |
3-4 days |
1-2 days |
Next Day |
Same day |
|
Phone and Remote Support Sessions |
$25 per 15 min. |
First 30 minutes free, then $20 per 15 min. |
Includes Unlimited 800 number help desk calls |
Includes Unlimited 800 number help desk calls |
|
24-7 Remote Monitoring
|
NOT Inc. |
Included |
Included |
Included |
|
Executive Summary Monthly Report |
NOT Inc. |
Included |
Included |
Included |
|
Virus Software and Definition Updates |
NOT Inc. |
Included |
Included |
Included |
|
Spyware Software and monitoring/removal |
NOT Inc. |
Included |
Included |
Included |
|
Unlimited Remote Patch Mgmt. |
NOT Inc. |
Included |
Included |
Included |
|
Creation of AUP (acceptable user policy) |
NOT Inc. |
Included |
Included |
Included |
|
Quarterly review and planning meeting |
NOT Inc. |
Included |
Included |
Included |
|
Adding and removing users |
NOT Inc. |
Included |
Included |
Included |
|
Asset Management |
NOT Inc. |
NOT Inc. |
Included |
Included |
|
Unlimited software upgrades* |
NOT Inc. |
NOT Inc. |
Included |
Included |
|
Firewall Management** |
NOT Inc. |
NOT Inc. |
Included |
Included |
|
Printer Management (Networked) |
NOT Inc. |
NOT Inc. |
Included |
Included |
|
Exchange Server Management |
NOT Inc. |
NOT Inc. |
Included |
Included |
|
SQL/Oracle Server Management |
NOT Inc. |
NOT Inc. |
Included |
Included |
|
Installation of new hardware and software* |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
|
Virus REMOVAL and cleaning |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
|
Email and Web Hosting |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
|
Vendor liaison* |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
|
Shopping and ordering warranty parts* |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
|
100% No-Hassle Guarantee |
NOT Inc. |
Included |
Included |
Included |
*Labor only; all hardware and software costs will be additional.
**Firewall Management is an additional $100/month if under the Professional Service Plan
